Last updated : 21 August 2025
These Subscription Terms form part of the agreement between you and APH Services LLC (“Kardynal”, “we”, “us”, “our”) and supplement our Terms and Conditions of Use, Privacy Policy, Cookie Policy, and Money-Back Policy.
• A 7-day free trial applies to new members.
• The exact trial length shown at checkout prevails and may vary for future sign-ups.
• Unless cancelled before the trial ends, your subscription begins automatically on Day 8 and the applicable subscription fee becomes due.
Your subscription is billed in recurring 14-day cycles and renews automatically until cancelled.
• The billing amount depends on your selected plan (e.g. Kardynal Basic or Kardynal Plus).
• The applicable price and features are shown at checkout.
• Unless otherwise stated, your payment method will be charged on Day 8 and every 14 days thereafter.
You must provide a valid payment method at sign-up (e.g. Visa, Mastercard).
You authorise us and our payment processors to charge all applicable fees and taxes.
Failed payments may trigger retries, suspension of access, or cancellation, as described in our Terms of Use.
You may cancel your subscription at any time by:
• Using the cancellation link in your account dashboard (one-click cancel), or
• Emailing help@kardynal.ai
Cancellation prevents future renewals but you retain access until the end of your current paid period.
Note: Deleting emails or ignoring charges does not cancel your subscription.
From time to time, we may offer a promotional Welcome Refund:
• This applies only to campaigns or landing pages that explicitly advertise the offer.
• If eligible, and if you keep your subscription active after the trial, you may request the refund after the first charge is processed.
• The refund amount and conditions may vary by campaign. One refund per user/household.
• Cancelling during the free trial voids eligibility.
Your subscription may include access to Refund Assistance, where our human support team helps you resolve issues with merchants (e.g. damaged items, lost deliveries, unprocessed refunds).
• To start a claim, log in to your member area and complete the Refund Assistance form.
• Our team will handle communication with the merchant, follow up, and keep you informed of progress.
• Refund Assistance is not an insurance service and we do not guarantee outcomes. Our role is to support and mediate on your behalf.
• Use of this feature is subject to fair usage limits, as defined in your plan (e.g. number of active claims per cycle).
We may revise subscription fees or billing intervals with at least 14 days’ notice by email.
If you do not agree, you must cancel before the new price takes effect.
Continued use after the notice period constitutes acceptance.
All charges are non-refundable unless stated otherwise in our Money-Back Policy.
The first charge after your trial may be covered by our 30-day satisfaction guarantee—see the Money-Back Policy for conditions and how to claim.
You have a 14-day statutory right to withdraw from the subscription after the first payment. See our Money-Back Policy for how to exercise this right.
If you requested immediate access to the Service and acknowledged waiving the withdrawal right, only a partial refund may apply (or none).
Please contact us at help@kardynal.ai before initiating a chargeback.
We can often resolve issues more efficiently.
Fraudulent or abusive chargebacks may result in permanent account closure.
We may update these Terms. Major changes will be announced via email or in-app notice, along with a new "Last updated" date.
Continued use implies acceptance.
Kardynal – APH Services LLC
16192 Coastal Highway, Lewes, DE 19958, USA
✉ help@kardynal.ai
📞 +44 7445 916608
This is an automated help line that provides general guidance. For personalised help, please contact us by email.
By initiating the checkout process—whether by clicking “Start Free Trial”, “Proceed”, “Continue”, or any similar confirmation—you acknowledge that you have read, understood, and agree to these Subscription Terms, including automatic renewal, refund assistance conditions, cancellation procedures, and promotional refund offers.
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